Shipping policy

Shipping Policy – Greco

Thank you for shopping with Greco. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

If you have any questions, please contact us at:
📧 support@grecoglasses.com

1. Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

  • Processing time refers to the time required to prepare your order before it is shipped.

  • During peak seasons or promotional periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed and another email with tracking information once your order has shipped.

2. Shipping Destinations

Greco currently ships to:

  • The United States

If your country is not available at checkout, please contact us at support@grecoglasses.com.

3. Estimated Delivery Times

Delivery times vary depending on the destination and shipping method selected at checkout.

United States:

  • Standard Shipping: 5–10 business days

Please note:

  • Delivery times are estimates, not guarantees.

  • Delays may occur due to customs inspections, weather conditions, carrier issues, or high shipping volumes.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Shipping method

  • Order weight and size

Occasionally, Greco may offer free shipping promotions, which will be clearly indicated on our website.

5. Customs, Duties, and Taxes (International Orders)

For international shipments:

  • Customs duties, import taxes, and other fees may apply depending on your country’s regulations.

  • These charges are determined by local customs authorities and are the responsibility of the customer.

  • Greco is not responsible for delays caused by customs clearance procedures.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to update in the carrier’s system.

If you do not receive tracking information within a reasonable time, contact us at support@grecoglasses.com.

7. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information.

If an order is returned to us due to:

  • Incorrect address,

  • Incomplete address,

  • Failed delivery attempts,

The customer may be responsible for additional shipping fees to resend the package.

Greco is not responsible for packages lost due to incorrect shipping information provided by the customer.

8. Lost or Stolen Packages

If your tracking shows that your package was delivered but you did not receive it:

  • Please check with neighbors or your local carrier first.

  • If the issue persists, contact us within 7 days of the delivery confirmation.

Greco is not responsible for lost or stolen packages confirmed as delivered by the carrier, but we will do our best to assist you.

9. Damaged Items in Transit

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include clear photos of the damaged product and packaging

We will evaluate the situation and provide a suitable resolution (replacement or refund if applicable).

10. Shipping Delays

Greco is not liable for shipping delays caused by:

  • Carrier issues

  • Customs processing

  • Natural disasters

  • Weather conditions

  • Incorrect shipping details provided by the customer

We appreciate your patience in such situations.