Refund policy

Return & Refund Policy

Greco

At Greco, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase (order number or receipt) is required.

Items that show signs of wear, damage caused by misuse, or alterations may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Customized or personalized products
Items marked as non-returnable at the time of purchase

3. How to Request a Return

To initiate a return, please contact our customer support team:

📧 support@grecoglasses.com

Include the following information in your email:

Full name
Order number
Reason for return
Photos (if the item is damaged or defective)

Our team will provide you with return instructions and the return shipping address.

Please do not send items back without prior authorization.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Shipping costs are non-refundable.
If a refund is issued, the original shipping fee may be deducted from the refund amount (if applicable).

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Provide photos clearly showing the issue. Once approved, we will:

Send a replacement at no additional cost, or
Issue a full refund, including shipping fees (when applicable)

6. Refund Process

Once your returned item is received and inspected:

You will receive an email confirmation.
If approved, your refund will be processed to your original method of payment.

Refunds typically appear within 5–10 business days, depending on your bank or credit card provider.

If you have not received your refund after this period, please contact your financial institution first, then reach out to us.

7. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact:

📧 support@grecoglasses.com

8. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled.

9. Chargebacks & Disputes

We encourage customers to contact us before filing a chargeback (payment dispute). Our support team is committed to resolving any issue quickly and fairly.

Unauthorized chargebacks may delay future purchases.